Delivery

Delivery Costs

All items are in stock for same day dispatch and we will advise you as to when your order has been sent. We do everything we can to make sure your order is delivered on time and in plain packaging either via Royal Mail Tracked Delivery or courier services.

On normal working days, orders placed before 3.30pm Monday to Friday are dispatched the same day (excludes UK Bank Holidays)

 

Tracked Delivery to your door or nearest Post Office

For your maximum peace of mind, all UK orders are sent with tracking to your door (FREE with orders of £30 & above) You can easily track your order on the Royal Mail website with the tracking code we will send to you. You can also designate a "safe place" where the postperson can leave your parcel if you're not in.

 

            Service                                        Delivered                   Cost                 Free if you spend

Royal Mail Tracked 48                     2 Working days             £2.95                         £30.00

(tracked to your door)

 

Royal Mail Tracked 24                     1 Working day               £3.95                         £40.00

(tracked to your door)

 

Guaranteed next day                        1 Working day               £5.95                        £60.00

 

Not sure if you'll be in to receive your order? If that is the case & you don't want it left in a "safe place", you can have your order delivered to your nearest Post Office at no extra charge. Find out more about this Royal Mail Local Collect service.

 

Receive email updates from Royal Mail

So you know when to expect delivery, you will receive email notifications from Royal Mail as your order goes through the delivery network. You will receive an email to let you know your parcel is out for delivery on the morning that it will arrive. These emails are automatically generated by a computer and are not seen by anyone other than the recipient.

 

Discreet Packaging

All items are packed & sent in plain, strong mailing envelopes/boxes so nobody will know what's inside.

 

Our amazing low prices give great value and you get free UK delivery when you spend a minimum of £30.

 

Choosing Delivery Options

Upon checking out, you'll be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you. Sometimes, depending on your address and what you are buying, there will not be a choice of a delivery option.

 

What if you are out when your order arrives?

 If you're out when the parcel arrives, your postperson or courier will leave a card telling you where you to pick up your order.

If your parcel is taken to the nearest Post Office delivery office you will have to go and collect your parcel.

If your parcel is taken to the nearest courier depot, you can collect it or arrange for it to be redelivered.

Please note that couriers are unable to deliver parcels to PO Box addresses. Parcels require a signature on delivery. If you have any questions, please contact Customer Care.

 

What if your order doesn't arrive when you expect?

If your delivery is more than 4 working days overdue, please please contact Customer Care.