Terms & Conditions

Personal Information (terms and conditions)

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable Data Protection and consumer legislation in place.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held on secure servers that comply with all relevent data protection laws. We use your information only for the following purposes:


Processing your orders;

For statistical or survey purposes to improve this Website and its services to you; To serve Website content and advertisements to you; To administer this Website; If you consent, to notify you of products or special offers that may be of interest to you.

You have the right to ask us to give you a statement about the personal data we process about you, to rectify your data or to delete your information, to withdraw your consent given for processing of personal data, or to remove you


Marketing (terms and conditions)

We often run special promotions via offers or emails that include the use of promotional codes. Please note that most promotional codes have an expiry date after which they are not redeemable. Promotional codes may not be used in conjunction with discount codes as redeemable through affiliate and/or third party advertising channels.

Promotional codes remain the property of 143sextoys.co.uk and are non-transferable and may not be reproduced in any form without prior consent from ourselves. We reserve the right to remove promotional codes at any time and without warning. We reserve the right to withdraw any offers at any time.


Making an Order (terms and conditions)

All communication to you from 143sextoys.co.uk will be addressed to your email address as supplied when you register. If you do not receive a confirmation email after registering or placing an order please contact us immediately. 143sextoys.co.uk will not be responsible if you should fail to receive emails sent to the email address you provide when you register.

The technical steps required, creating the contract between you and us are as follows:

You place the order for your products on the Website by pressing the confirm button at the end of the checkout process.

We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from 143sextoys.co.uk When your product is shipped from our warehouse we will send you a dispatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock.

Our inability to obtain authorisation for your payment.

The identification of a pricing or product description error.

You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

143sextoys.co.uk reserves the right to restrict the number of items available for sale to any individual Customer.

Orders are normally dispatched by royal mail within 1 working day of the order date. Please allow up to 8 working days for delivery to the UK, 14 for orders within Western Europe and 20 for orders throughout the rest of the world.


Returns/Refunds Policy

You have the option to exchange products for any reasons for up to 30 days after purchase as long as your products are unused, unworn and undamaged.

If you have ordered something in error, or decide that you don't want it, you may return it to us at your expense for a replacement or refund within 30 days.

For hygiene reasons www.143sextoys.co.uk will under no circumstances accept returns of adult toys, creams, lubricants, massage oils or condoms if they have been opened and or used. Lingerie (items with a gusset), bondage gear (items with a gusset) will not be accepted for teturn ig the item(s) have been worn. In all cases teh packaging needs to be in an as-new condition. Unless the returned items are defective. Goods returned because they ahve been ordered in error or you don't want, have to be teturned back to us at your own expsense and we will only issue a full refund if the items (including packaging and accessories) have not bee damaged.

Unless the returned items are defective, you have to send them back to us at your own expense and you we will only issue a full refund if the items (including packaging and accessories) have not been damaged.


Returning Lingerie, Harnesses and other Clothing because you have ordered in error or don't want it

We give correct size indications, but should one of our lingerie items not fit you then you have up to 30 days to return it for a refund or you can exchange it for an alternative product. Items with a gusset will not be accepted for return if the item(s) have been worn.

You must keep all tags, labels and original packaging intact. If they are broken or removed, we cannot accept the returned item. In this case we will return the item to you at your own cost.

Unless the returned items are defective, you have to send them back to us at your own expense and you we will only issue a full refund if the items (including packaging and accessories) have not been damaged. 


Refund Policy exceptions

For hygiene reasons we are unable to offer refunds on underwear or lingerie, unless it is faulty. 


Returning a defective or faulty item

If the product is defective, please contact us at customersupport@143sextoys.co.uk and be ready to give us an exact description of the fault. and return it in its original box with all manuals, tags, batteries and accessories for a full refund or replacement within 30 days of purchase. All returned products are tested and will be sent back to you if they are working.

Please thoroughly clean all returned defective products and wrap them securely in a plastic bag and pack them safely.


How long will it take until I get my money back?

The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, and it will be. In practice, it will be much quicker - usually within seven days of us receiving your returned product or us arranging to collect it from you.


Instructions on how to return goods

Before you return the goods you must inform us by either emailing us at customersupport@143sextoys.co.uk or by giving us a call on 020 8114 1022 and we will be happy to issue you with a returns number. Once you have done this please enclose a note giving the reason for the return, including the item and returns number and wrap the package securely and send it to the address below. You should also include a copy of the original delivery note in the package. This allows us to process your request for a refund or an exchange much faster. Where you do cancel your order, you are under a duty (until the goods are returned to us or collected by us) to retain possession of them and to take reasonable care of them. 

There is no need to return your item by Special Delivery or Recorded Post, but you are advised to obtain a certificate of posting (for proof). If the item is lost and you cannot prove that you sent it will not be able to offer you an exchange or refund.


If you are returning an item then please send it, together with proof of purchase to:


143 Customer Services

14 Bourne Road





This returns policy does not affect your statutory rights